Tech Problems Sorted, Usually Within Hours
Tell us what broke in ordinary words and we take it from there. Most faults are fixed over a secure remote session; when hardware needs hands, we travel anywhere across metro Melbourne without a call-out fee, Richmond, Carlton and St Kilda included. After advice rather than a repair? Here is what an IT consultant actually does.
The Snags That Eat Your Week, Handled
A frozen app, a mailbox that will not sync, a printer the whole office has given up on: small faults burn a surprising slice of a working week. Support Melbourne exists for exactly those moments. You describe the symptom in ordinary words, we chase down the cause, and the explanation you get back never needs a translator.
Remote-first is how the response stays quick. A Splashtop session is usually live within minutes of your call, and the majority of faults never require a site visit at all. When one does, travel inside metro Melbourne carries no call-out fee, and the rate holds at a flat $180/hr ex GST either way — a one-hour minimum, then 30-minute increments.
Aaron answers seven days a week on 1300 769 337, or by email at hello@supportmelbourne.com.au. There is no call centre in the middle and nothing gets parked in a queue; replies land within hours.
There is a real service desk behind the quick fixes. Requests get logged, response times get tracked, and a fault that keeps coming back gets flagged rather than patched a fourth time. Splashtop puts us on the affected screen in real time, monitoring watches the hardware and software we manage, and whatever we touch is written down for whoever picks it up next. In practice that means the second call about the same printer starts from what we already know rather than from scratch, and a fault that has surfaced three times gets treated as a fault in the setup rather than bad luck.
Sometimes a one-off job turns up something structural, and then you get told honestly which road costs less across a year. That might be managed IT support Melbourne businesses put in the budget, a cyber security uplift carrying disaster recovery with it, or nothing more than remote support on the days you need it.
How a Job Actually Runs
Quick Diagnosis
A few sharp questions usually separate the actual fault from the thing it merely looks like.
Remote First
Splashtop SOS gets us onto the affected screen in minutes, and metro Melbourne site visits cost nothing extra when needed.
Transparent Pricing
A flat $180/hr ex GST for every job, invoiced the same day with nothing bolted on.
No Lock-in
Book a single fix or keep us on speed dial; either way the arrangement stays month-to-month.
7-Day Availability
Weekends and Victorian public holidays included, with replies inside a few hours.
Honest Assessment
If a workaround beats a repair, or a fix is not worth the hours, you hear that first.
The Calls We Take Most Weeks
Software Crashes & Freezes
An application that dies mid-task, or a machine crawling by mid-morning, gets a proper diagnosis rather than a reboot and a shrug.
Account Lockouts & Authentication
Locked out of Microsoft 365, Google Workspace or a line-of-business tool? Access comes back quickly and your data stays put.
Config & Setup Issues
New software refusing to talk to old, or settings that changed themselves overnight. We trace the plumbing and reconnect it.
Connection & Network Issues
Shared drives, printers and remote services that have dropped off the network get tracked down layer by layer.
Close by, if you need it
PC Support
Sluggish machines, blue screens and Windows misbehaviour brought back up to speed.
Hardware Support
Failed parts diagnosed and swapped, with sensible upgrade advice on the side.
Ad-Hoc Support
Pay-as-you-go help for the day something important stops working.
Stuck Right Now? Ring Us
Seven days a week, with a response inside a few hours.