Technical Support When You Need It
No jargon, no runaround. Describe the problem in plain English and we get on it, remotely or on-site, whichever gets you moving faster. CBD tenancies through to hybrid home offices.
We Fix the Tech Problems You're Stuck With
Every business hits technical snags — and when they do, you need someone who speaks plain English, not tech jargon. Support Melbourne handles the full spectrum of IT support issues, from simple software glitches to tricky configuration problems. We've helped Melbourne businesses recover from account lockouts, troubleshoot mysterious crashes, and get back to work fast.
Whether it's a single user issue or affecting your whole team, we diagnose the root cause, not just slap a band-aid on it. Most issues are fixed remotely in minutes — if hands-on work is needed, we'll come to your Melbourne office without extra charge. Our rate is transparent: $180/hour (excl. GST), no call-out fees within metro Melbourne.
We're available 7 days a week, and you get direct access to Aaron — no call centres, no ticket queues. Call 1300 769 337 or email hello@supportperth.com.au anytime, and we'll be in touch within hours.
How Technical Support Works
Quick Diagnosis
We listen, ask the right questions, and pinpoint the real cause — not just the symptom.
Remote First
Most issues are fixed remotely via Splashtop SOS. If we need to visit, there's no extra charge in metro Melbourne.
Transparent Pricing
$180/hr excl. GST. No hidden fees, no surprise charges. Invoice same day.
No Lock-in
One-off job or ongoing — your choice. Month-to-month only, cancel anytime.
7-Day Availability
Call anytime, even weekends. We respond within hours.
Honest Assessment
We tell you what we can fix, what it'll cost, and if a workaround makes sense.
When Tech Support Saves the Day
Software Crashes & Freezes
Your app keeps crashing, or a team member's computer is grinding to a halt. We diagnose the culprit and get it sorted.
Account Lockouts & Authentication
Someone's locked out of Microsoft 365, Google Workspace, or a critical tool. We unlock them fast without losing data.
Config & Setup Issues
A new tool isn't talking to your existing software, or settings are mysteriously wrong. We fix the plumbing.
Connection & Network Issues
Can't connect to a shared drive, printer, or remote service. We troubleshoot the network stack and restore access.
Related Services
PC Support
Slow computers, blue screens, Windows updates, and performance optimisation.
Hardware Support
Hardware troubleshooting, parts replacement, and device upgrades.
Ad-Hoc Support
Emergency help when tech fails. Pay-as-you-go, no contract needed.
Got a Tech Problem? We'll Fix It
Call anytime. We respond within hours, every day of the week.