IT Support for Melbourne Medical Practices
Patient records are the most sensitive data your practice holds. Melbourne GPs, allied health clinics and dental surgeries rely on us for My Health Record compliant IT, practice software support and tested backups.
Why healthcare needs specialist IT
My Health Record
Healthcare providers connected to My Health Record must meet RACGP computer security guidelines and ensure clinical software is securely configured. Non-compliance can result in enforcement by the OAIC.
Healthcare #1 Target
Healthcare is the most breached industry in Australia according to the OAIC Notifiable Data Breaches Report. Health information is highly valued by cyber criminals, making medical practices prime targets for ransomware and data theft.
Melbourne medical and allied health practices typically run 3 to 25 staff using practice management software like Best Practice, Medical Director, Cliniko, or Nookal. You handle Medicare claims, e-referrals, pathology results, and clinical notes daily — all containing sensitive health information protected under the Privacy Act and Healthcare Identifiers Act.
The reality: A ransomware attack that locks your practice management system doesn't just cost money — it stops you treating patients. General IT providers might recover your data, but they often don't understand the specific compliance requirements that healthcare regulators expect.
What we do for healthcare practices
Healthcare Cyber Security
MFA on all accounts, endpoint protection on clinical workstations, network segmentation to isolate medical devices, and Essential Eight compliance aligned with RACGP computer security guidelines.
Practice Management Support
Day-to-day support for Best Practice, Medical Director, Cliniko, Nookal, and other clinical software. Server maintenance, database optimisation, and integration with pathology and imaging providers.
Backup & Disaster Recovery
Automated backup of clinical databases, patient records, and emails. Verified restore capability so you can recover from ransomware or hardware failure within hours, not days.
Network & Infrastructure
Secure Wi-Fi for staff and patients (separated), reliable internet with failover, VLAN segmentation for medical devices, and printer/scanner support for clinical workflows.
RACGP & Essential Eight alignment
The RACGP Computer and Information Security Standards (CISS) set the benchmark for GP practices connected to My Health Record. Our IT services directly support these requirements:
- Access controls and role-based permissions
- Encryption at rest and in transit
- Regular security patching and updates
- Backup verification and disaster recovery
- Audit logging for compliance evidence
- Staff security awareness training
How it works
Free Assessment
We audit your practice IT against RACGP CISS requirements and the Essential Eight framework. No charge, no obligation.
Priority Fixes
We address critical vulnerabilities first — backup verification, MFA, endpoint protection. Then work through improvements without disrupting patient care.
Ongoing Support
Ongoing managed IT services in Melbourne or ad-hoc support at $180/hr. 7-day availability. We understand that downtime in a practice means patients can't be seen.
Frequently asked questions
Straight answers on healthcare IT compliance and practice software.
What are the RACGP Computer and Information Security Standards (CISS)?
What does My Health Record compliance mean for our practice IT?
What are our obligations if patient data is breached?
Do you support Best Practice, Medical Director, and other practice software?
Protect your patients' data and your practice
Book a free IT assessment with Aaron. We'll review your practice management setup, backup strategy, and security posture — and give you a clear plan aligned with RACGP requirements.