Emergency Tech Support When You Need It Most
Break-fix help anywhere between Craigieburn and Frankston, booked as you need it. No retainer, no minimum spend, $180/hr ex GST, seven days a week.
Help Is Just One Phone Call Away
When tech fails, you don't want to wait for a callback or sign up for a contract. Ad-hoc support is pay-as-you-go help — no commitments, no minimum hours, just expert support when you need it.
Whether a critical system has crashed, you've locked yourself out of an important account, or something's just not working and you need immediate help, we respond fast. Most issues are fixed remotely via Splashtop SOS in minutes. For on-site work within metro Melbourne, there's no extra charge — just our standard rate of $180/hr (excl. GST).
We're available 7 days a week, including weekends and public holidays. Simply call 1300 769 337 anytime, and we'll diagnose your issue and provide a clear timeframe and cost estimate. No surprises, no hidden fees.
How Ad-Hoc Support Works
1. Call Us Anytime
Ring 1300 769 337 whenever you have a problem, 7 days a week.
2. Quick Assessment
We diagnose the issue and give you a clear estimate of time and cost.
3. Fast Fix
We get to work immediately, usually fixing the issue remotely within minutes.
4. Pay Only for Time Used
$180/hr excl. GST, billed in 15-minute increments. Invoice same day.
No Lock-In
One-time job or ongoing — entirely your choice. No contracts, no commitments.
7-Day Availability
Call weekends, after hours, public holidays — we respond fast.
When to Call for Ad-Hoc Support
Critical System Down
Your email is inaccessible, website is offline, or core business tool has crashed.
After-Hours Emergency
It's 9pm Friday and something's broken. We're available even when normal tech support isn't.
Quick One-Off Fix
You don't need ongoing support, just need someone to fix one specific issue fast.
New Business Challenge
You need urgent help setting up a tool, configuring a new device, or troubleshooting a new system.
Also Available
Technical Support
General tech support for software, config, and troubleshooting.
PC Support
Windows and performance optimisation support.
Data Recovery
Recover critical files from failed or damaged storage.
Tech Emergency? We're Here to Help
Call anytime. No contracts, no wait — just fast, expert help.