Managed Endpoint Security for Melbourne Small Business — $29.95 per Endpoint, No Lock-In
Transparent per-endpoint pricing. Secure remote support, managed endpoint platform, and Bitdefender-powered antivirus in one flat monthly fee — so you know exactly what you're paying for and why.
Sound Familiar? Three Things We Hear From Melbourne Owners
We hear versions of these from almost every kind of Melbourne business: a Collins Street accounting practice managing TPB obligations, an allied health provider handling NDIS client records, a strata manager sitting on owner data, or a Cremorne studio just trying to keep the lights on.
Security assembled from spare parts
One vendor for antivirus, another for backup, MFA switched on for some staff but not others, and an admin password living on a sticky note near the server. Nobody owns the whole picture, so nobody notices when a piece goes missing.
IT that only shows up when it's already broken
Your current provider turns up when you ring, fixes the immediate problem, and disappears. Patches sit unapplied for months, licences renew themselves unreviewed, and nobody has tested whether the backup would actually restore. It stays invisible right up until the day it costs you.
Long contracts, longer wait times
Plenty of the larger Melbourne firms want a three-year sign-up, a hefty onboarding fee, and a support ticket queue between you and an actual technician. You become an account number, and getting out of the contract turns into its own project.
What Every Endpoint Gets
Three things bundled into one per-endpoint fee: secure remote support, a managed endpoint platform handling the day-to-day operational work, and Bitdefender-powered antivirus. Same coverage whether the device sits on a Docklands corporate floor or a Box Hill clinic desk.
Secure Remote Support
- Attended and unattended remote access across every managed device
- Screen-share support on demand whenever a user gets stuck
- Low-latency connections whether staff are onsite or working from home
Managed Endpoint Platform
- Patch management for the OS and third-party apps across Windows, macOS and Linux, rolled out on a scheduled, ring-based basis
- Policy enforcement with automatic compliance detection
- Diagnostics running in the background (Task Manager, Registry, Device Manager, Service Manager) without interrupting whoever's using the machine
- Alerts fired proactively for performance issues, user activity, software changes and security events
- Smart actions that remediate common issues automatically, driven by policy
- Full hardware, software and system inventory reporting, with compliance tracked over time
- AI-assisted CVE and vulnerability insight, prioritised so you know what to fix first
- A single dashboard showing real-time threat detection across the fleet
- Configuration management for Wi-Fi, proxy, firewall and screen-lock settings
- Compliance reporting mapped against ISO, SOC 2 and HIPAA frameworks
- Scripts and scheduled tasks run across the whole fleet at once
Bitdefender Antivirus
- Real-time scanning as files are opened
- Advanced Threat Control, catching behaviour rather than only known signatures
- Web traffic filtering, anti-phishing and HTTP scanning
- Ransomware protection and rollback
- Scanning of USB sticks and other external media on connection
- Policy managed centrally from one console rather than machine by machine
- Runs on Windows 10 and 11, Windows Server 2016 and 2019, and macOS
Honest caveats we'd rather say up front
- EDR / XDR is not included in the base antivirus. If you need full behavioural telemetry and threat hunting, we integrate enterprise EDR as a priced add-on.
- Patch library focuses on the Microsoft stack. It covers OS and mainstream third-party apps thoroughly; bespoke line-of-business apps may need a manual deployment job.
- Cloud backup and helpdesk hours are separate engagements — they're not bundled into the $29.95/endpoint fee. We'll quote them transparently if you need them.
One Price, Per Endpoint, Published
Ring around the larger Melbourne providers and you will get a discovery call before you get a number. Ours is on the page: one tier, no upsell ladder, no "contact us for enterprise" tier that exists to anchor the price. All figures ex GST.
- Secure remote support on every device (attended + unattended)
- Managed endpoint platform (patching, policy, alerts)
- Bitdefender-powered antivirus with ransomware protection
- Inventory, compliance & vulnerability reporting
- Month-to-month, 30 days notice to exit
- Best value from 5 endpoints — smaller businesses can start
No hard minimum — best value from 5 endpoints. Under 5 endpoints, our ad-hoc rate at $180/hr ex GST is usually the honester fit and we'll tell you so. Not included in the endpoint fee: cloud backup, helpdesk hours, enterprise EDR/XDR add-ons, Microsoft 365 licensing, hardware, and major projects — all quoted separately.
How a Typical Engagement Runs
Three steps, and you know what is happening at each one. If the answer partway through is that this is not the right fit for your business, we will say so rather than sign you up anyway.
Scoping call (20 minutes)
We count the devices, look at what you are already paying for, and work out whether this genuinely beats hourly work for you. Where it does not, we say so on the call and you keep the money.
Onboarding (1–2 weeks)
The management agent goes onto each device, Bitdefender policies roll out, patch rings get configured, and inventory and alerting are tuned to how your business actually runs. You look at the same console we do.
Monthly rhythm
Patching runs to schedule, alerts get triaged, and smart actions clear the routine ones without anyone touching them. Once a month you get a plain-English snapshot: what patched, what was blocked, and what is coming.
What you can expect, honestly
- Predictable bill. Endpoint count × $29.95 ex GST — no hidden per-user inflation, no "true-up" surprises.
- Real visibility. Inventory, patch compliance, vulnerability insights and AV status on one dashboard. Not a black box.
- Low ceremony, high cadence. Background diagnostics and smart actions resolve routine issues without interrupting users — most of what we do, you'll never see happen.
- No lock-in. 30 days' notice and you're out. That's the leverage that keeps us sharp.
- Add-ons priced openly. Need enterprise EDR, cloud backup, or a block of helpdesk hours? Quoted transparently, per line item.
Security Essentials vs. Ad-Hoc at $180/hr
Across a twelve-device office, the subscription lands under the cost of roughly two hours of hourly work a month. The arithmetic is below rather than in a proposal you have to request.
| What you get | Ad-Hoc @ $180/hr | Security Essentials |
|---|---|---|
| Billing model | Per incident, per hour, unpredictable | Flat $29.95/endpoint/month, predictable |
| Cost on 5 endpoints | ~$180/mo per hour of work | $149.75/mo fixed (5-endpoint starting point) |
| Cost on 12 endpoints | 2 hrs/mo already = $340/mo and climbing | $359.40/mo fixed — pays for itself at ~2 hrs |
| Cost on 25 endpoints | 5 hrs/mo already = $850/mo and climbing | $748.75/mo fixed — covered |
| Antivirus | Your problem (usually bundled AV) | Bitdefender-powered, centrally policy-managed |
| Patching | Happens when it happens | OS + third-party, ring-based, tracked per device |
| Remote support access | Reactive, per-session tools | Secure management agent live on every endpoint |
| Vulnerability & inventory visibility | None — reactive only | AI-prioritised CVE insights, hardware/software inventory |
| Lock-in | None, but no protection either | Month-to-month, 30 days notice to exit |
Rule of thumb: once you hit about 5 endpoints and more than a couple of IT hours a month, the subscription delivers better value than hourly work. Below that, ad-hoc at $180/hr ex GST is probably the honest right fit — and we'll tell you that before taking the subscription.
Frequently Asked Questions
What Melbourne owners ask before they sign anything: what it covers, what it does not, and when it is the wrong answer.
How long am I committing for?
Month-to-month, exited with 30 days' written notice. Plenty of the larger Melbourne providers still push 24 to 36-month terms; we do not. If the work stops being worth paying for, you should be able to leave, and knowing that keeps us honest.
What does the $29.95 per endpoint not cover?
It is a tooling fee, not a labour fee. Cloud backup, helpdesk hours, enterprise EDR or XDR add-ons, Microsoft 365 licensing, hardware and any substantial project sit outside it and are quoted separately. Hands-on time still runs at $180/hr ex GST.
Is there a minimum number of devices?
No hard minimum, but the value shows up from about five devices upward. Businesses running one to four machines are welcome, though ad-hoc support at $180/hr ex GST is usually genuinely cheaper for them, and we will say that on the scoping call rather than after you have signed.
How long does it take to get set up?
One to two weeks for a typical Melbourne small business. Week one covers discovery, agent deployment across every device, the Bitdefender rollout and an initial patch baseline. Week two tunes alert profiles to your environment, verifies inventory reporting and produces the first monthly report. You can see inside the console the whole time.
We already have someone doing our IT. Does this still work?
Yes, and it is a common arrangement. The platform handles patching, alerting and endpoint policy in the background, which frees your internal person from the maintenance treadmill. They keep the relationships and the business context; we keep the tooling current.
Is this the same as enterprise EDR?
No, and we will not pretend otherwise. This is a hardened baseline: real-time antivirus, ransomware protection, web filtering, patching and policy enforcement. Full EDR or XDR adds behavioural analytics, threat hunting and a monitored response capability. If your risk profile genuinely warrants that, we quote it as an add-on rather than rebadging this as it.
How does this compare to just calling when something breaks?
Ad-hoc is reactive by definition: you ring after the problem exists. This is the layer that stops a good share of those calls happening. Patches land on schedule, alerts get triaged before anyone notices, and routine issues remediate themselves. Most clients run both, using the subscription for the baseline and hourly work for the rest.
Ready to Stop Babysitting IT?
Twenty minutes on the phone: we count your devices, look at what you are already running, and tell you plainly whether this beats paying $180/hr as things break. The quote follows the same week, with the numbers already on this page.
Prefer email? hello@supportperth.com.au — we reply same day in business hours.