Something Broken? Let's Fix It Now.
Skip the trip across town. A senior engineer can be working on your screen in under two minutes, with no account needed and nothing left installed once we are done.
Three Steps, No Waiting Around
Windows or Mac, it makes no difference. You see everything happening on your own screen the entire time, and closing the app ends the session instantly.
Open the download page
On the computer that is giving you trouble, open a browser and go to:
Download Support AppRun the SOS app
It is a small, one-off download with no account required. Once it opens, a 9-digit session code appears on screen, and that is all it leaves behind.
Read your code to Aaron
Ring or message that 9-digit code through. Aaron connects straight away, and you keep an eye on everything happening the whole time.
Powered by Splashtop SOS · Encrypted & secure · Session ends when you close the app
Step-by-step guides
A full screenshot walkthrough, whichever machine is giving you grief.
Step-by-step for Windows
Windows 10 and 11, start to finish: download, run the app, and read out your code.
View the Windows guideStep-by-step for Mac
macOS will prompt for two permission approvals along the way. This guide shows exactly what to click.
View the Mac guideWhat to expect
- You talk to Aaron directly — a senior engineer, not a call centre or a ticket queue.
- $180/hr ex GST, billed in 30-minute increments after the first hour — you only pay for the time used, and there is no call-out fee.
- Fully secure and temporary — the SOS app needs no account, you see everything happening on your screen, and nothing stays installed afterwards.
- 7-day availability — including weekends, with same-day response and most issues resolved in a single session.
Stuck? Ring first.
Tell us what is happening and we will typically have you connected and moving again within minutes.