About us
Straight-Talking IT Support
From the Hoddle Grid to Hawthorn, Support Melbourne keeps small and medium businesses across the city running. Plain-English advice, a straight answer to your question, and nobody putting you on hold.
Aaron Blake Waltman
Founder & IT Consultant · Melbourne, VIC
I started Support Melbourne because too many small businesses across this city were being handed off between account managers and ticket numbers while nothing actually got fixed. The goal is simple: be the IT person you can call directly, who explains things clearly, sorts it fast, and bills you exactly what was quoted.
- Microsoft 365 Specialist
- Google Workspace Admin
- Cyber Security
- Essential 8 Compliance
- Business Automation
- AI Automation
What working with us looks like
Four things that hold true on every job, whatever the size.
You talk to Aaron
Every call, every fix and every follow-up goes through one person. There is no helpdesk relay to sit through and no ticket queue to escalate, just whoever is doing the work.
Pricing you can see coming
One flat rate of $180/hr (excl. GST), with no call-out fee anywhere across metro Melbourne. The invoice lands the same day and it matches exactly what was quoted.
Remote first, on-site when it counts
Peak-hour traffic across town eats a chunk of any working day, so most issues get sorted remotely in minutes. When a job genuinely needs hands-on attention, we come to your Melbourne office at no surcharge inside metro.
Nothing locking you in
Take it one job at a time or move to ongoing managed support. Either way it runs month-to-month and you can walk away whenever you like. Clients stay because the work holds up.
Where we work
Our patch runs from Craigieburn in the north down to Frankston in the south, and out as far as the Dandenong Ranges in the east. That covers the whole of metropolitan Melbourne with no call-out fee charged inside the zone. Anywhere further afield, remote support still reaches you wherever you are in Australia.
Serving Melbourne, VIC · Available 7 days a week
Ready to get this fixed?
Call, email, or send an enquiry below, and you will hear back within hours.