"Fast, knowledgeable and fair pricing. Aaron went above and beyond to fix the issue. Highly recommended."
Straight-Talking IT Support
for Melbourne Businesses
One senior engineer who answers the phone, explains things in plain English, and fixes the problem — not a ticket queue in some offshore call centre. From one-off callouts to the managed IT services Melbourne businesses actually keep.
$180/hr ex GST · no lock-in · one engineer, start to finish
5.0 Google Microsoft 365 specialists No lock-in, ever No call-out fee Any team size welcome Co-managed IT welcome
Services
From a five-minute printer fix through to the full managed IT support Melbourne businesses lean on, scoped around how your team actually operates rather than around a package we would prefer to sell.
Cyber Security
Multi-factor authentication, phishing defences, security audits and endpoint protection, mapped against the Essential Eight.
Microsoft 365
Tenant configuration, security baselines, licensing decisions and the ongoing admin most businesses never get around to.
Google Workspace
Gmail, Drive and Meet configured properly, with admin-console security settings and support that continues after setup.
Websites
WordPress sites built by an engineer who also hardens servers — security, backups and SEO groundwork included, no lock-in.
Remote Support
One-off help the moment something breaks, booked as you need it. No ongoing commitment, no retainer.
Not sure what you need?
Describe your day-to-day and we'll map out where the gaps and the easy wins actually sit — including the ones that cost nothing to close.
1300 769 337Businesses we support
A cross-section of the clients we work with day to day — allied health, strata management, disability and community services, and HSEQ recruitment among them. Different industries, but the same underlying jobs: keep Microsoft 365 tidy and secure, keep the devices patched, and answer the phone when something stops working.
Tell us what is going on
Send through your details and expect to hear back the same day, usually within a few hours. An email address or a mobile number is genuinely all we need to start — the rest of the form is optional and only exists so we arrive already knowing the shape of the problem.
1300 769 3377 days a week
hello@supportmelbourne.com.auUsually inside two hours
WhatsAppMessage us anytime
Straightforward pricing
$180/hr ex GST
No call-out fee anywhere in metro Melbourne. No lock-in.
All received — talk soon.
Your enquiry is on its way. Expect to hear from us the same business day.
One engineer, not a helpdesk roster
Support Melbourne is Aaron Waltman, a senior engineer serving businesses across metro Melbourne, from the CBD out to Richmond, South Melbourne and Docklands. Most work happens over a secure remote session, with on-site visits when hands-on help is genuinely required. The reviews on this page were written about him, and he is the one who picks up. That also sets the ceiling honestly: this is a one-engineer practice, so if you need a twenty-seat helpdesk roster on shift, we are not it.
Book a time that suits you
Rather not wait on a callback? Pick a slot straight off the calendar and we'll talk through what you need — no obligation, nothing locked in. Twenty minutes is usually enough to work out whether the problem is a one-off fix, something structural, or nothing worth spending on yet. Bring the symptoms, a rough device count and whatever your current setup is, and you'll leave the call knowing what it would cost to put right.
Questions we get asked a lot
Straight answers to what we hear most often about IT support in Melbourne — response times, what things cost, where we travel, and what we will tell you not to buy.
How fast can you get to an urgent problem?
Most urgent tickets get a same-day reply, often inside a couple of hours. Managed clients jump the queue with priority handling, and we're reachable seven days a week — including weekends and Victorian public holidays.
Which parts of Melbourne do you actually service?
Our patch runs the length of metro Melbourne — Craigieburn down to Frankston, and out to the Dandenong Ranges in the east. There are area pages for the pockets we get asked about most: the CBD and Docklands, Richmond, Collingwood and Carlton, South Melbourne and Port Melbourne, St Kilda, Hawthorn and Box Hill. On-site visits inside that zone carry no call-out fee, and remote support reaches anywhere in Australia.
Am I locked into a contract?
Not at all. Ad-hoc work is pure pay-as-you-go with no paperwork and no minimum term. Managed plans run month-to-month, so you can walk away whenever the fit isn't right.
Is there a call-out fee for on-site visits?
None, provided you're inside the Craigieburn-to-Frankston metro zone. A modest travel charge applies further out, and remote sessions never carry a travel component at all.
Can my team be supported without anyone coming on-site?
Yes, and it's usually the faster option. Most faults are fixed over a secure remote session; a technician only needs to be in the room when the work is genuinely hands-on.
How does a remote session actually work, technically?
We run sessions through Splashtop SOS. Whoever needs help downloads the Support App, which throws up a 9-digit code — hand that code over and the connection is live in seconds. No account, no install footprint left behind, and you can watch everything happen on your own screen until you close the app.
Do you take calls outside business hours?
Yes — we operate seven days a week. Outside standard hours, ring 1300 769 337 directly for anything urgent and we'll get to it as fast as we can.
What does a managed IT plan actually cover?
Ongoing maintenance, patching, monitoring, security, and a direct line to the engineer doing the work. There is no bundled retainer at Support Melbourne: labour stays at $180/hr ex GST, with an optional $29.95 per endpoint per month security baseline and custom device management on top, and every project priced in writing before it starts.
What does IT support actually cost?
Ad-hoc work is $180/hr ex GST with a one-hour minimum, then 30-minute increments, and no call-out fee inside metro Melbourne. Managed IT runs on that same $180/hr labour rate plus an optional $29.95 per endpoint per month security baseline — there is no fixed-fee labour plan. No hidden line items, no lock-in.
Can you get my team actually using AI tools like Copilot or ChatGPT?
Yes — this is one of our specialties. We set up and train teams on Copilot, ChatGPT and custom AI workflows so the tools save real hours rather than sitting unused. Tell us what your team does day to day and we'll show you where it fits.
What is the Essential Eight, and does a business our size need it?
The Essential Eight is the Australian Government's baseline cyber security framework — eight controls covering multi-factor authentication, application control, patching and more. Most Melbourne SMBs should have at least the basics in place. We run Essential Eight audits and lift your maturity level control by control.
What actually happens when I call?
You get Aaron, not a switchboard. He asks what broke and what you were doing when it broke, then in most cases starts a secure remote session there and then rather than booking you in for later in the week. If it turns out to be a five-minute job, you are told that and billed the one-hour minimum rather than sold a plan you do not need. If it is bigger, you get the options and the likely cost before anyone starts work.
Is the first conversation charged?
No. The scoping call costs nothing and carries no obligation. Billing starts when work starts, at $180/hr ex GST with a one-hour minimum and 30-minute increments after that. If the honest answer is that your setup is fine and you do not need us yet, that is the answer you will get.
We already have someone doing IT internally — can you work alongside them?
Yes. Co-managed IT is a normal arrangement here: your internal person keeps the day-to-day, and we take the parts that need a specialist — Microsoft 365 tenant work, security hardening, network and server projects, or simply a second opinion before a big spend. Same $180/hr ex GST, no minimum team size, and nothing changes hands unless you want it to.
We're on Google Workspace — can you move us to Microsoft 365?
Yes, this is a regular job for us. We migrate mail, calendars, contacts, Drive files and permissions, plan around minimal downtime, handle the DNS cutover, and keep mail flowing throughout. Ask for a migration assessment before you commit to anything.