"Fast, knowledgeable and fair pricing. Aaron went above and beyond to fix the issue. Highly recommended."
Straight-Talking IT Support
for Melbourne Businesses
One senior engineer who answers the phone, explains things in plain English, and fixes the problem — not a ticket queue in another time zone.
Helping your business Stay Connected
5.0 Google Microsoft 365 experts No lock-in contracts No call-out fee
Services
Everything from a five-minute printer fix to a full managed IT plan, scoped around how Melbourne businesses actually operate.
Cyber Security
Multi-factor authentication, phishing defences, security audits and endpoint protection, mapped against the Essential Eight.
Microsoft 365
Tenant configuration, security baselines, licensing decisions and the ongoing admin most businesses never get around to.
Google Workspace
Gmail, Drive and Meet configured properly, with admin-console security settings and support that continues after setup.
Websites
WordPress sites built by an engineer who also hardens servers — security, backups and SEO groundwork included, no lock-in.
Remote Support
One-off help the moment something breaks, booked as you need it. No ongoing commitment, no retainer.
Not sure what you need?
Describe your day-to-day and we'll map out where the gaps and the easy wins actually sit.
1300 769 337Local businesses we support
A cross-section of the clients we work with day to day — allied health, strata management, and disability and community services among them.
Get in touch
Send through your details and expect to hear back the same day, usually within a few hours.
1300 769 3377 days a week
hello@supportperth.com.auUsually within 2 hours
WhatsAppQuick chat anytime
Transparent pricing
$180/hr ex GST
No call-out fee anywhere between Craigieburn and Frankston. Month-to-month, always.
Got it — talk soon.
Your enquiry is on its way. We'll be in touch the same business day.
The person who answers is the person who fixes it
Support Melbourne is Aaron Waltman, a senior IT engineer working across metropolitan Melbourne. Collins Street office tower or Port Melbourne warehouse — he picks up the phone, does the work himself, and explains it in plain English. Every review on this page is about him.
Frequently asked questions
The questions Melbourne clients tend to ask before they call.
How fast can you get to an urgent problem?
Most urgent tickets get a same-day reply, often inside a couple of hours. Managed clients jump the queue with priority handling, and we're reachable seven days a week — including weekends and Victorian public holidays.
Which parts of Melbourne do you actually service?
Our patch runs the length of metro Melbourne — Craigieburn down to Frankston, and out to the Dandenong Ranges in the east. On-site visits inside that zone carry no call-out fee, and remote support reaches anywhere in Australia.
Am I locked into a contract?
Not at all. Ad-hoc work is pure pay-as-you-go with no paperwork and no minimum term. Managed plans run month-to-month, so you can walk away whenever the fit isn't right.
Is there a call-out fee for on-site visits?
None, provided you're inside the Craigieburn-to-Frankston metro zone. A modest travel charge applies further out, and remote sessions never carry a travel component at all.
Can my team be supported without anyone coming on-site?
Yes, and it's usually the faster option. Most faults are fixed over a secure remote session; a technician only needs to be in the room when the work is genuinely hands-on.
How does a remote session actually work, technically?
We run sessions through Splashtop SOS. Whoever needs help downloads the Support App, which throws up a 9-digit code — hand that code over and the connection is live in seconds. No account, no install footprint left behind, and you can watch everything happen on your own screen until you close the app.
Do you take calls outside business hours?
Yes — we operate seven days a week. Outside standard hours, ring 1300 769 337 directly for anything urgent and we'll get to it as fast as we can.
What does a managed IT plan actually cover?
Plans are built around your business rather than a fixed menu, but they typically bundle system monitoring, patch management, endpoint and email security, cloud administration for Microsoft 365 or Google Workspace, backup checks, priority helpdesk access, and a quarterly strategy review.
What does IT support actually cost?
Ad-hoc work is $180/hr ex GST with a one-hour minimum and no call-out fee inside metro Melbourne. Managed IT is a flat monthly fee scoped to your business. No hidden line items, no lock-in.
Can you get my team actually using AI tools like Copilot or ChatGPT?
Yes — this is one of our specialties. We set up and train teams on Copilot, ChatGPT and custom AI workflows so the tools save real hours rather than sitting unused. Tell us what your team does day to day and we'll show you where it fits.
What is the Essential Eight, and does a business our size need it?
The Essential Eight is the Australian Government's baseline cyber security framework — eight controls covering multi-factor authentication, application control, patching and more. Most Melbourne SMBs, from Hawthorn accounting practices to Box Hill allied health providers, should have at least the basics in place. We run Essential Eight audits and lift your maturity level control by control.
We're on Google Workspace — can you move us to Microsoft 365?
Yes, this is a regular job for us. We migrate mail, calendars, contacts, Drive files and permissions, plan around minimal downtime, handle the DNS cutover, and keep mail flowing throughout. Get in touch for a migration assessment.